Frequently Asked Questions

How do I know a supplier is real?

Every supplier is manually reviewed by our team before their products appear publicly. We check their business details before approving them, which filters out spam and fake listings.

How does shipping and delivery work?

Shipping is arranged directly between you and the supplier once you agree on terms. Most suppliers ship via sea freight to Mombasa or Dar es Salaam ports, then onward by road. Delivery timelines and costs vary by supplier and are discussed in your inquiry conversation.

What if there's a dispute with a supplier?

ChinaEAConnect connects buyers and suppliers directly — we are not currently a party to individual transactions. We recommend agreeing on clear terms (price, quantity, delivery date) in writing within the platform's messaging before making any payment, and being cautious of requests that fall outside normal business practice.

Is it free to use?

Yes. Creating a buyer or supplier account, browsing products, and messaging are all free.

Can I message a supplier before creating an account?

You'll need a free buyer account to send an inquiry, so suppliers have a way to reply to you and so your inquiry history is saved in one place.

What countries do you currently serve?

Uganda, Kenya, Tanzania, Rwanda, Burundi, and South Sudan. We plan to expand to more countries over time.

I'm a supplier in China — how do I get listed?

Create a free supplier account, add your product listings, and our team will review your business before it goes live. This usually takes a short time once submitted.